BOHO Casino - プレイヤーのアカウント停止要請は無視されました。

Hello.

I told them plenty of times in live chat to permanently ban my account because of my addiction, but they told me to send them email.

I did send them 4-5 emails which i have picture/proof of and they still didn't ban me!

Today i told them yet again to permanent ban me plenty of times in live chat but they just refuse to do so!

Now i lost 3000USD because they refused to do their job and follow their own rules! If they just banned me when i first told them this would never have happend!

I want my account banned and i want my 3000USD refunded for not doing their damn job and destroying me. I lost everything because of this!

I don't have picture of the livechat because they banned me there but i have in my email. As you see in my picture i told them plenty of times to ban me and that i have addiction but they did not care at all.

I want my account banned and my money refunded.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Freisa,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain the difference between closing an account and self-exclusion: 

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.  

On the other hand, self-exclusion does have an impact. If a player successfully requests self-exclusion, the casino agrees not to reopen the account, or only under particular circumstances (after the cooling-off period, and this cannot be done for players who are addicted/with gambling problem).

Please forward all the account closure requests that you sent to the casino, including any responses from the casino. My email address is jean.s@casino.guru. 

Thank you very much in advance. 

Best regards,

Jean