BOHO Casino - プレイヤーのアカウント閉鎖申請は無視されます。

I recently attempted to close my account with BOHO casino, and the way this situation has been handled is completely unacceptable. First, I tried multiple times to use the support option on their website, but it simply did not work. (I clicked the option on my account to NOT receive emails or promotions). After that, I sent an email clearly requesting that my account be closed immediately and that I no longer receive any promotional emails, messages or phone calls.

That email was sent over two weeks ago, and I have received absolutely no response. Instead of respecting my request, BOHO casino has continued bombarding me with promotional content and repeated phone calls. This is beyond frustrating — it is disrespectful, invasive, and shows a complete disregard for customer boundaries and requests.

Ignoring a customer who is clearly asking to close their account while continuing to aggressively market to them is unacceptable behavior. I expect this issue to be addressed immediately, my account permanently closed, and all promotional contact stopped without further delay.

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Dear Stemac,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with BOHO casino.

To better understand your situation and assist you, could you please provide us with the following information:

• What specific actions did you take to close your account on the website?
• What was the email address you used to contact support for account closure?
• When did you receive the last promo email?
• Have you tried reaching out to the casino through any other methods, such as social media or alternative email addresses?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Kristina