Bonanza Game Casino - プレイヤーはフリースピンオファーで問題に直面しています。

Just annoying when a casino offers you No Deposit free spins and totally ignore you when it doesn’t work.

Dear oskarzbroja

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bonanza Game Casino.

Please understand that we cannot penalize the casino for not granting you the advertised no-deposit bonus.

It's important to note that casinos are not obligated to provide bonuses, and the privilege of receiving them can be limited or withdrawn at any time without notice.

Feel free to provide any additional information I may have overlooked. However, if not, I regret to inform you that I may have to reject your complaint. I appreciate your understanding and look forward to your reply.

Best regards,

Tomas

Dear oskarzbroja,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Just raising awareness on how this casino is turning out to be a complete dud….

Thanks for your reply.

Unfortunately, without further information, we are unable to assist you with the issue. Although the situation is regrettable, we are unable to either persuade the casino to credit you the bonus or penalize the casino for not awarding you the promised bonus.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.