Boomerang Casino - プレイヤーのアカウントは、閉鎖申請にもかかわらず、引き続き有効な状態です。

I have asked to close my account twice for 3 months due to gambling problems but despite the many complaints the account remains open and they even send me bonuses.

Ho chiesto 2 volte la chiusura del conto per 3 mesi per problemi di ludopatia ma nonostante i tanti reclami il conto rimane aperto e mi mandano pure bonus

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have read the casino's Responsible Gaming policy and this is what I have found:

Self-exclusion request: You can contact the Support Service Team via e-mail at support@boomerang-casino.com, and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

What email address did you use to register at this casino? Have you used the same email address to contact the casino with the request to close your account due to gambling addiction?

Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila