Boomerang Casino - プレイヤーの資金の返還が遅れる。

For over a month now, Boomerang Casino has failed to return my funds regarding a missing deposit. On April 26th, I sent 690 USDT to the address specified by their system, using the correct network. That same day, about an hour later, I noticed that crediting the funds to my account was taking longer than usual, so I immediately reported the issue via live chat.

Throughout this month, I have contacted live chat multiple times to resolve this matter. I was repeatedly told that the money would be refunded, and I was asked twice to provide a crypto wallet address for the refund—which I did—yet I still have not received the funds. Over the past month, I have reached out to live chat for assistance time and time again, but it seems I am only receiving empty promises that have nothing to do with reality. To make matters worse, I was provided with an incorrect email address to contact for updates. I have been patient, waiting over a month for my money to be returned, but after all this time, I have stopped believing that they actually intend to refund it.

I am sending screenshots related to the transaction in attachment (my balance in the casino is in EUR, so in their system the transaction appears in EUR)

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful deposits into this casino before? If so, could you please specify which payment method you used?
• Did you use the same deposit address for this transaction as you had used previously?
• When was the last time the casino communicated with you regarding the refund of your deposit?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika