Bruce Bet Casino - プレイヤーのアカウントは閉鎖されました。

They accuse me of creating a second account which I never did, and they blocked my account with 589$ in it. I never thought neither attempted to create a second account. All I did was trying to reconnect after getting logged out. And my account got blocked at that moment.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila