Bruno Casino - プレイヤーの撤退が遅れています。

Halo, this casino has been stating that the processing time can last up to 5 days since the withdrawal time. My previous withdrawals have always been on the same day on the account of this casino. Now I contacted the support every day, always put off, totally incompetent. TODAY it was alleged that problems with the payment system could take up to 2 weeks. As a player, I can't help it and the terms and conditions say 5 working days, today the 8th is around.

Halo, dieses casino gibt nun seit dem Auszahlungszeitpunkt vor, dass die Bearbeitungszeit bis zu 5 Tage andauern kann. Meine vorherigen Auszahlungen waren bisher immer am gleichen Tag auf dem Konto von diesem Casino. Nun habe ich jeden Tag Kontakt zum Support aufgenommen, immer vertröstet, total inkompetent. HEUTE wurde dann behauptet Probleme mit Zahlungssystem, könnte bis zu 2 Wochen dauern. Ich als Spieler kann nichts dafür und es steht in den AGBs 5 Werktage, heute ist der 8te herum.

Dear Julia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear Julia,

Has there been any news? Have you received your winnings? We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.