Bruno Casino - 決済が遅延しているとのクレームがあります。

I have made a withdraw 8-9 days ago, my account was verified the same day and my cashout also.

Till today I did not received my cashout.

5 business days is what they promise.

The customer support (chat) telling me for 3 days already you will receive it today or tomorrow but still nothing.

I also send my bank statement from 21 september till now and also don't get any answer or payment.

If you ask them a proof of payment or transaction number they don't answer that.

I hope via this way i get a sollution.

Dear Besta74,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Besta74,

Have you received your withdrawal from the casino yet?

Dear Besta74,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.