Bullsbet.io Casino - プレイヤーの入金が遅れています。

This is the second time I've had problems depositing at Bullsbet. The first time, it took a day for the money to be credited to my account for playing. This second time, I've been waiting three days, and nothing has happened. I've repeatedly tried to contact support, but it's been impossible. No response either via messaging or email. My transaction says failed, even though my money was verifiably transferred from my bank via immediate payment. I'm attaching the photo. I'm asking for help contacting support to resolve this. Sincerely,

Sarah E.

Ich habe bei bullsbet bereits zum zweiten Mal Probleme mit der Einzahlung. Beim ersten Mal hatte es einen Tag gedauert bis das Geld am Konto eingegangen war zum Spielen. Beim zweiten Mal warte ich nun den dritten Tag, nichts passiert. Ich versuche immer wieder den Support zu erreichen doch vollkommen unmöglich. Keine Reaktion weder in der Nachrichtenfunktion noch per mail. Bei meiner Buchung steht fehlgeschlagen obwohl mein Geld nachweislich von meiner Bank überwiesen wurde per sofort Zahlung. Anbei das foto. Ich bitte um Hilfe den Support zu kontaktieren um das zu klären. Mit freundlichen Grüßen,

sarah E.

Dear Alpha33,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Is there still a way to contact bullsbet because they don't respond to anything (?)

Gibt es trotzdem eine Möglichkeit bullsbet zu erreichen weil sie reagieren auf garnichts (?)

Hello Alpha33

Please check your spam folder or email again.

Hello Tomas

The player has today waggered the 20 EUR (which was actually on her balance for a few days now) and has requested to suspend her account due to gambling addiction.

If she can confirm that, it would be great.

Regards

Casino representative

Yes please block my account

Ja bitte sperren sie mein konto

Thanks to both parties for your replies.

Dear Alpha33,

• Has the casino closed your account already?
• May we consider the issue resolved?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

Looking forward to your reply.

Is solved

Ist gelöst

Dear Alpha33,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru