Buran Casino - プレイヤーの入金は拒否されました。

Casino refuses to pay back deposit what was missing for some reason

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Buran Casino. Please allow me to ask you a few questions so I can better understand the situation.

• Was it your first deposit in this casino?
• Which payment method have you used, and when did the incident occur?
• Could you please forward the payment receipt and any relevant communication with the casino regarding the issue to [email protected]?

I hope we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Thanks for sharing the information via email.

• Was this your first deposit in the casino?
• Could you please share a screenshot of how the transaction appears in the casino's deposit history?

Send the information to my email at [email protected]

Dear niika2323,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru