Buran Casino - プレイヤーの撤退が大幅に遅れます。

I've contacted customer service via chat several times and each time I'm told not to worry, that they've forwarded the information to the relevant IT department and that there are currently very high payout volumes, which is causing the delay. As of Monday, more business days have already passed than indicated.

Habe mehrmals mit dem Chat geschrieben und mir wird jedes Mal gesagt das ich mir keine Sorgen machen soll das man das an die zuständige it gesendet und mit geteilt hat und es wohl zu sehr hohen Auszahlungen momentan gibt und es dewesegen zu einer Verzögerung kommt am Montag sind schon mehr Werktage vergangen wie angegeben

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina