Canada777 Casino - プレイヤーはトーナメントの賞品を受け取っていません。

Hello! I came in 2nd place in the game Sultan Spins with the username Sarkkiska. Shouldn't I be entitled to a prize? The tournament was on April 28, 2024.

Hei! Tulin 2. Sijalle pelissä sultan spins nimimerkillä Sarkkiska. Eikö minulle kuuluisi palkinto? Turnaus oli 28.4.2024

Dear sarkkiska,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Do you have any screenshots, videos, or other evidence showing that you won 2nd place in the tournament? Please send me the link or a screenshot of the tournament you participated in.

Have you been contacted by the casino after the tournament ended to inform you about your winnings?

When was the last time you communicated with the casino customer support, and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear sarkkiska,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Thank you for providing the screenshot. I can see that you are referring to one of our Free Tournaments. This complaint is not related to Canada777 Casino, so I will close the complaint now. I will contact the relevant department regarding the tournament, and they will get in touch with you soon. Thank you for your understanding.