Casinia Casino - プレイヤーのアカウントが、本人の同意なしに繰り返し再開される。

They keep reopening my account without my consent, and it's happened several times. They send me emails saying they've reopened it, even though I've told them to close it permanently each time because of my gambling problems. I demand a refund of the lost amount and that it be in writing that my account will never be reopened again.

Me reabren la cuenta sin consentimiento y es varias veces, me mandan correos diciéndome que me la an abierto cuando todas las veces les indico que me la cierren de forma permanente por mis problemas con el juego. Les reclamo esa cantidad perdida y que quede por escrito que nunca se me volverá a reabrir la cuenta.

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Hello, thank you very much for bringing your concerns to our attention. I sincerely apologize for the negative experience you have encountered with Casinia Casino. In order to fully understand the situation, may I kindly ask you a few questions?

• Has the casino previously closed your account due to gambling-related issues?
• Do you currently still have access to your account?
• When was the last time you made a deposit in this casino?
• Could you please share any communication you have had with the casino? You can send emails or chat transcripts to my email at attila.g@casino.guru, or feel free to post screenshots here.

I truly hope we can assist you in resolving this issue as swiftly as possible.

Thank you in advance for your response.

Best regards,

Attila