Casinia Casino - プレイヤーのメールアドレス変更依頼の処理が遅れています。

Casino account owner: [redacted]

Original registered email address: [redacted]

New email address (which we would like to change to): [redacted]

Customer Service ID (Ticket ID): 50767971

Complaint description:

We started changing our registered email address a few weeks ago, and at the request of Casinia customer service, we sent all the necessary documents and bank statements to the above case number (Ticket ID: 50767971). We received an automatic confirmation from the casino that the request was recorded, but since then the support is completely unavailable and we have not received any response from them, while we have no access to our account balance. Please help Casino Guru so that the casino finally makes the requested change!

Kaszinó fiók tulajdonosa: [redacted]

Eredeti regisztrált e-mail cím: [redacted]

Új e-mail cím (amire módosítani szeretnénk): [redacted]

Ügyfélszolgálati azonosító (Ticket ID): 50767971

Panasz leírása:

Hetekkel ezelőtt elindítottuk a regisztrált e-mail cím módosítását, és a Casinia ügyfélszolgálat kérésére elküldtünk minden szükséges dokumentumot és banki kivonatot a fenti ügyszámon (Ticket ID: 50767971). A kaszinótól megkaptuk az automatikus visszaigazolást, hogy az igénylést rögzítették, azóta viszont a support teljesen elérhetetlen, és semmilyen választ nem kapunk tőlük, miközben a számlán lévő egyenlegünkhöz így nem férünk hozzá. Kérjük a Casino Guru segítségét, hogy a kaszinó végre hajtsa végre a kért módosítást!

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Dear Krisztian018,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the changes to your casino account.

To assist you better with this issue, please provide further clarification by answering the following questions.

• Could you please explain why there is a need to change the email address associated with your account?
• What specific documents did you submit to Casinia customer service for the email change?
• When exactly did you initiate the email address change request?
• Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Jean