Casinia Casino - プレイヤーの出金リクエストが遅延しました。

Dear herczignikolasz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear herczignikolasz,

I hope this message finds you well.

We sincerely apologize for any inconvenience this situation may have caused.

Rest assured, we are committed to addressing this issue as swiftly as possible.

We would like to ask you to check the response provided by mail.

Kind regards,

Casinia Casino Team

Dear All,

We are pleased to inform you that the refund has been successfully processed and completed.

Kind regards,

Casinia Team

Dear herczignikolasz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru