Casino Extreme - プレイヤーはカジノのランクシステムに不満を持っています.

Well I have just had to email tnier support to have them give me my gold rank back after having deposited $200 the past 24 hours and losing. I was getting comp points as a silver so 1 every $20 wagered. Instead of 1.33 every $20 wagered. Now this is the 3rd time they have done this now. The 2nd time they corrected all on tnier own without me having to contact them through email as they claim that its only way to have this issue resolved. Just emailed them and made them aware of the issue again saying I would like my comp points i should have recieved. Will update if and when its done.

Hello danielgolis1777,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Extreme. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? When did this issue happen in the past? Since when exactly is it ongoing this time? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear danielgolis1777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.