Casino Kingdom - カジノとのプレイヤーのコミュニケーションが行き詰まっています。

Dear Sabine0506,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify what privacy policy do you mean? Why did you request your history from the casino? Please try to give us as much information as you can as the case is not really clear for us at the moment.

Also please send forward any relevant proof or communication between you and the casino to nikolas.b@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Nick

I wrote them an email

Ich hatte ihnen ein email geschrieben

Dear Sabine0506,

Thank you very much for the additional information. I will now forward your complaint to my colleague Martin who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Hello Sabine0506!

I will take care of this complaint from now on. I would like to invite representatives of Casino Kingdom into this complaint in order to help us resolve the situation.

Hi there

This complaint is identical to the complaint that was submitted by this player for Cosmo Casino.

Cheers

Then it would be interesting why you don't send me the data protection declaration plus transaction history.

Dann wäre interessant warum ihr mir die Datenschutzerklärung plus Transaktionsverlauf nicht schickt.

Dear Sabine0506,

I think the casino representatives were trying to say that their approach will be the same as with your previous complaint which has been already closed.

Since we are not able to help you with your query at this point, is there anything else we can help with?

The casino is obliged to send the DSGVO within 4 weeks. It's been over 3 months now. But now I'll take care of it myself with my lawyers. Nevertheless thanks for your help!

Das casino ist verpflichtet die Dsgvo innerhalb 4 Wochen zu schicken. Nun sind es über 3 Monate. Aber ich regle das nun selbst mit meinen Anwälten. Trotzdem danke für eure Hilfe!

Dear Sabine0506,

Due to the reasons that have been mentioned earlier, we are rejecting this complaint.