CasinoBit.io - プレイヤーの賞金は没収されました。

Hello. I was a verified member of CasinoBit for a few months and had played, deposited, and withdrawn without and problems. I joined on 26th August 2024 and ran into my problem on 4th Jan 2025. I had deposited and withdrawn thousands in USDT.

I then deposited $385 over the Xmas/Jan holidays and got a $500 bonus. I won $4677 total and withdrew it, but shortly after I received an email asking me for an ID selfie, and a selfie with my computer and their email behind me (weird). Nonetheless I sent it, and then on the 13th Jan I got an email saying the following:

Hello,

 

Your account has been closed due to a violation of our Terms and Conditions, specifically regarding duplicate accounts and restricted access as outlined in Article 8.9.

 

As your account was registered from a restricted country, it has been closed, and your winnings have been confiscated in.

 

Kind regards,

 

Team CasinoBit.io

They've got a point in the sense that I am from the UK. I use a VPN for both privacy and access to slots, and it connects to the closest location, which for me is Dublin rather than London. The site has tagged me as Irish I guess when I'm Scottish.

Still - this doesn't invalidate the fact that I deposited, won, lost, withdrew and generally played in a manner that can't be considered as 'unfair'. The only unfair practice I can see here is that they've waited until I had a significant win and chosen that moment to use a very thin excuse to confiscate my entire balance.

The other thing here is that why does it really matter if I'm from Scotland or Ireland? In the real world I've done nothing differently than someone would here or there. I also can still connect to Casinobit.io from here so they haven't bothered geoblocking, and there's people literally advertising and pushing links to their site from here, so they clearly have a tacit acknowledgement that they'll accept punters from the UK.. provided they lose money and never withdraw enough to trigger KYC.

Those are blatantly unfair practices. I completely accept their right to close my account under their terms, but I don't accept that being from the UK automatically makes my winnings void. They could easily take action to prevent this from happening but have chosen not to.

I would like my $4677 balance to be returned.

Kind regards

A***

Hello,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with CasinoBit.io.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you been using a VPN since the day you registered at this site, please?
• Could you kindly confirm whether you have completed the registration form using your Scottish address?
• Could you describe what bonus have you used, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hi there

Yes I have. I did connect once or twice without it by mistake (human error!) which is how I found the site to be accessible without a VPN, but in general I always have my VPN on and set to quick connect. The ping is quicker from Dublin than London which I guess has caused me problems. Today if you connect to it, you do get a banner saying that the UK is a restricted territory, but that wasn't a problem at the time.

I used my correct address in Scotland to join and submitted documentation when requested to prove that.

The bonus was to deposit $385 and get a $500 bonus. The wagering was fairly unclear but I think it was pretty huge so I was lucky to clear it. I only used permitted slots and stayed below the maximum allowed bet.

Hello,

thank you for your reply.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Hello, I've sent that now. There's not much unfortunately as they wouldn't enter into any correspondence about it.

Thanks

Hello,

thank you for your reply and your email.

However, I am unable to process the attachment as it is in an unreadable format. Would you please forward the original email to [email protected]?

Looking forward to your reply,

Katarina

The only correspondence between myself and them is the one I've copy/pasted into my initial message.

Hello,

Your account has been closed due to a violation of our Terms and Conditions, specifically regarding duplicate accounts and restricted access as outlined in Article 8.9.

As your account was registered from a restricted country, it has been closed, and your winnings have been confiscated in.

Kind regards,

Team CasinoBit.io

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Martina ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello ondoriuis,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear CasinoBit.io Team,

Could you please explain the player's situation in more detail? Why has the user's account been blocked/closed and winnings confiscated?

How did he manage to register and deposit/play at the casino if players from Scotland/Ireland are supposedly restricted in CasinoBit.io?

Where does it say, that these countries are "restricted"?

If needed, feel free to send the necessary details and supporting evidence to my email address ([email protected]).

Thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear ondoriuis, We are currently discussing the issue with the casino team, and there are still a few aspects that remain unclear to us.

Thank you for being so patient.

Dear ondoriuis,

I wanted to update you regarding your complaint. Unfortunately, the outcome is not as we had hoped. The casino has alleged that you hold multiple accounts.

I made several requests and sent multiple follow-up emails asking the CasinoBit.io team to provide clear evidence to support this claim. Unfortunately, they were unable to provide sufficient proof. This is not in line with the fair and transparent practices we believe are essential for a balanced gambling environment, and for this reason, we have had to close the complaint as unresolved.

Because CasinoBit.io operates without a valid license and does not work with an Alternative Dispute Resolution (ADR) service, there is no regulatory body we can escalate the matter to at this stage.

I will be marking your complaint as unresolved in our system. I understand this is a disappointing outcome, but please know that unresolved complaints do contribute to a lower casino rating, which may influence their future actions. If the casino decides to revisit your case, we will immediately reopen your complaint and contact you by email.

For future peace of mind, I recommend playing only with reputable, licensed casinos and taking their reviews and ratings into account. This can greatly reduce the risk of similar issues arising.

Kind regards,

Best regards,

Martina

Casino Guru