CasinoBit.io - 自己排除のリクエストにもかかわらず、プレイヤーのアカウントは再開されました。

Hi Team,

I requested my account to be completely closed due to a gambling addiction on April 16, however they did a week self exclusion instead. Which I replied to the same day reiterating the permenant exclusion. However, they never responded and reopened my account and let me play. When I clearly stated I have a gambling addiction and that I’d like to self exclude my account for life.

sincerely,

Dear sati725,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify if you currently have access to your casino account?
• Do I understand correctly that you deposited Can$ 880 (dispute value) after your account was reopened?

Additionally, please forward me the self-exclusion request and any other correspondence between you and the casino regarding this matter.. My email address is [email protected].

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina,

they’ve already emailed asking for my doge address to refund me, I’ll tell you when they do refund me!

Thank you for your reply, sati725. Alright. Please let me know when you receive the refund, so we can proceed accordingly.

Dear sati725,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru