Casinoin - 賞金の出金が遅延しています。

Hello, I have requested a withdrawal through sepa and the money has not been credited to my account yet, my account is fully identified from a previous withdrawal I had in the past. In a conversation I had with them on chat they told me that I have to wait several more days because withdrawal through sepa is a time consuming affair,Guru I will request you to resolve my issue and I request your help.

Γειά σάς,έχω αιτηθεί ανάληψη μέσω sepa και δεν έχουν πιστωθει τα χρήματα ακόμα στο λογαριασμό μου,ο λογαριασμός μου είναι πλήρως ταυτοποιημενος από προηγούμενη ανάληψη που είχα στο παρελθόν.Σε συζήτηση πού είχα μαζί τούς στο τσατ μου είπαν πώς πρέπει να περιμένω αρκετές ημέρες ακόμα διότι η ανάληψη μέσω sepa είναι μια χρονοβόρα υπόθεση,Guru θα σε παρακαλέσω να επιλυθεί το θέμα μού και ζητώ την βοήθεια σου.

Dear lamprostsakal,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Good evening, the case can be closed, I have received the money!

Καλησπέρα σάς,η υπόθεση μπορεί να κλείσει,έχω εισπράξει τα χρήματα!

Awesome news, lamprostsakal. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.