Casombie Casino - プレイヤーが賞金を受け取れずにいます。

It's been taking a week for Casombie's finance department to confirm their withdrawal, and every day they keep putting me off. This is now the third withdrawal request for this amount. I canceled all the others after a few days because I thought it might have something to do with the withdrawal method, but nothing. Please help.

Die bestätigung der Finanzabteilung durch Casombie dauert nun schon eine Woche an, jeden Tag wird man weiter vertröstet. Für diese Summe ist das mittlerweile die dritte Auszahlungsanfrage, alle anderen habe ich dann nach ein paar Tagen abgebrochen da ich dachte es hängt vielleicht mit der Auszahlungsmethode zusammen aber fehlanzeige. Bitte um Hilfe.

Dear Dani971,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Dani971,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good day Nick,

Unfortunately there has been no progress in my case. Support keeps putting me off with the same statement that the payout is in the final stages with your finance department, but still nothing happens.

Guten Tag Nick,

Leider gibt es in meinem Fall keine Fortschritte, ich werde vom Support immer wieder vertrödtet mit der selben Aussage dass die Auszahlug bei Ihrer Finanzabteilung in der Endphase steckt, passieren tut aber trotzdem nichts.

The payout has just been approved and transferred.

Die Auszahlung wurde soeben genehmigt und überwiesen.

Dear Dani971,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru