Casoola Casino - 選手の退出手続きが遅延しています。

You can submit this version instead to [Casino Guru Complaint Service](https://casino.guru/complaints?utm_source=chatgpt.com):

I am submitting this complaint regarding a delayed withdrawal at Casoola Casino.

I have a withdrawal of €500 that has been pending since May 12th. Since May 16th, live chat agents have repeatedly told me that the withdrawal has been "prioritized," yet nothing has happened and the withdrawal remains pending.

What makes this particularly frustrating is that I have successfully withdrawn from this casino before, so this is not my first withdrawal.

I also want to clarify the verification situation, because support agents continue to give vague responses while never actually identifying any issue. Casoola’s verification system does not require every player to verify before withdrawing. Players can only submit documents if verification is specifically requested. On my account, the verification page explicitly states that there is currently no need for verification, and live chat agents have reaffirmed this multiple times.

Therefore, as far as I can determine, there is no verification issue preventing the withdrawal from being processed.

Despite this, I continue to receive generic responses with no meaningful explanation and no concrete timeframe for resolution. The withdrawal has simply remained pending for an excessive amount of time while support repeatedly claims it has been "prioritized."

I can provide screenshots of:

- the pending withdrawal,

- and the verification page showing that verification is not required.

I am requesting assistance in getting Casoola Casino to process the withdrawal and provide a proper explanation for the delay.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• To confirm, have you not yet undergone the KYC verification process?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila