Casoola Casino - 選手の退出手続きが遅延しています。

I would like to file a complaint against Casoola Casino regarding my delayed withdrawal and lack of proper customer support.

On May 20, 2026, I requested a withdrawal of $400 CAD via Interac e-Transfer. Since then, the withdrawal has remained stuck in "Under Review" status and I have not received my money.

Transaction ID:

[redacted]

This is my first withdrawal with the casino. I have waited patiently and fully cooperated, however the casino keeps delaying the payment without providing a clear explanation or timeframe.

I attempted to contact the casino support and complaints department, but the complaints email address provided by the casino does not work. My email could not be delivered because the domain/address appears invalid.

I am very concerned because:

the withdrawal has been pending for an unusually long time,

the casino is not providing meaningful assistance,

and their complaints contact appears unreachable.

I am requesting AskGamblers assistance in resolving this matter and helping me receive my withdrawal.

I have attached:

screenshots of the withdrawal status,

screenshots of the failed email delivery,

and any other evidence required.

Thank you for your help.