Celsius Casino - プレイヤーが賞金を受け取れずにいます。

First of all, i saw casino https://celsiuscasino.com

their advertising in here: https://www.bitcoin.com/gambling/

And it shows 'no KYC' (For me KYC or not, all good)

They don't pay me what I am winning,

and they request KYC after deposited 3rd time, and when I finally won.

but in transaction shows it's success Lol...

I have no received any money

Total deposit 1685 USDT

try to withdraw 3003 USDT

Are they scam? Isn't this fake advertising?

Please check this complaint. and give me my winning money.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Well, to do KYC is no problem, but in their Ads, which would be my Affiliate that site, bitcoin.com. it shows no KYC. And they finally ask me to do KYC when I win?

I am very much afraid if they don't pay my money.

They don't even reply my CS

I play casino over 5 years, and and 99% this case they want me to lose again while doing KYC.

I hope to make this ticket open untill they fix the problem.

And addtionally, the transaction status shows 'Success' but i have not received any!

Lol they rejected again. they don't even see KYC file

Problem solved Thanks

Dear player,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru