Chancer Casino - プレイヤーの入金は引き続き紛失しています。

After making multiple deposits the funds never got credited to my account and I saw they had indeed left my bank account.

I contacted support and provided bank statements of the transactions and was told they would escalate the matter and contact me. I asked how long this would take and they said within 24 hours.

After 72 hours and multiple attempts at resolving this I keep getting the same copy paste daily from support without any resolution or insight into why my funds have gone missing.

My funds remain missing, haven't been credited and I have received no information about what happened.

Dear Steffendani,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Dear Steffendani,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.