Chipstars Casino - プレイヤーが賞金を受け取れずにいます。

Hello everyone,

I requested a withdrawal of €1,000 on October 14, 2025. I'm verified and haven't used any bonuses. Support always refers me to the finance department, but they don't respond to emails. A week has passed, and my withdrawal still hasn't been accepted.

Hence this post with the request for clarification.

Hallo zusammen,

ich habe am 14.10.2025 eine Auszahlung in Höhe von 1000 Euro beantragt. Ich bin verifiziert, habe keinen Bonus genutzt. Der Support verweist immer auf die Finanzabteilung. Diese reagiert jedoch nicht auf emails. Nun ist eine Woche vergangen, meine Auszahlung wurde immer noch nicht akzeptiert.

Daher dieser Post mit der Bitte um Klärung.

Dear Skylame7x,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

I have been playing at the casino for several years and have requested and received several withdrawals.

I will write to support again and report back here.

Ich spiele in dem Casino bereits mehrere Jahre und habe diverse Auszahlungen beantragt und erhalten.

Ich werde dem Support nochmal schreiben und mich hier melden.

Hello,

We are pleased to inform you that the withdrawal has now been successfully processed.

Thank you for your patience and understanding.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Skylame7x,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila