Chipstars Casinoのレビュー

There is only very good thing to say about this casino, especially compared to many other casinos I have tried.
Excellent and fast support, quick payouts, etc. I win and lose, but I can win some prizes with very good results.
The bonus is excellent; there are no conditions like with most 99% bonuses at other casinos. New promotions are offered several times a week, and the terms are always very fair. Really great! 👌
It's my absolute favorite online casino 🫶

Über dieses Casino gibt es nur sehr Gutes zu sagen, insbesondere im Vergleich zu vielen anderen Casinos, die ich ausprobiert habe.
Ausgezeichneter und schneller Support, schnelle Auszahlung usw. Ich gewinne und verliere, aber ich kann einige Preise mit sehr gutem Ergebnis gewinnen.
Der Bonus ist sehr gut, es gibt keine Bedingungen wie bei den meisten 99 % Bonussen in anderen Casinos. Mehrmals wöchentlich gibt es fast immer neue promotions, die bedingungen sind immer sehr fair. Echt klasse 👌
Es ist mein absolutes lieblings online casino 🫶

I originally liked the casino site.
However, what I can no longer accept or tolerate are the endless delays in payouts.
I've been waiting for over a week now...
If you contact the VIP manager or customer service for this, you only ever get the "standard" answers, in which you are simply put off and stalled.

Ursprünglich gefiel mir die Casino Seite.
Was aber jedoch für mich nicht länger hinnehmbar und tolerierbar ist, sind die ewiglangen Verzögerungen bei den Auszahlungen.
Warte jetzt schon wieder über eine Woche...
Kontaktiert man hierfür den ViP-Manager oder Kundenservice, gibt es jedes Mal nur die "Standard" Antworten, in denen man einfach nur vertröstet und hingehalten wird.

STOPPED RECIEVING ANSWERS AFTER THEY REQUESTED MY NOTARY DOCUMENT WHICH CAN BE MISSUESD !
I had multiple deposits that went with no problem, right ?
Giving them money was never problem, transaction in few seconds. I had one withdrawal that was processed in few days.
After series of losses I finally won some money and went for withdrawal and this mail came to me, they are asking for:

- Copy of a notarized ID or Passport
- Selfie with you holding your ID or Passport AND your User ID written on a paper next to your face, please make sure the ID is clearly visible.
- Proof of address, this needs to be a document not older than 2 months and can be from a government office, a credit card statement, a bank statement or a utility bill.

Additionally, one of the following 3 documents:

- Your last 3 payslips
- Your last tax return
- Savings account bank statement

Further, be so kind and provide us with answers to the following questions individually:

- Job description and since when are you employed at the current company
- Annual gross and net salary
- Are you using your own funds to deposit with us?
- Do you have any other sources of income?

I THINK THIS SPEAKS FOR IT SELF !

Reported it to CGA(they are useless) , and Casino replied to me(replying every week) that since i reported them I have to wait for case o resolve, case was not resolved and they said my time for sending document is up and they do not want to give me money now.
This is how they handle business, liars and frauds.

I am writing to express my frustration regarding a recent experience I had with Chipstars Casino. I made a deposit via Bitcoin, but the funds have yet to appear in my account balance.

I spent the entire night—over eight hours—communicating with two different customer service agents, and the inconsistency in their responses was incredibly frustrating. One agent claimed that my Bitcoin wallet address should start with "bc" and suggested that my address was incorrect. I provided them with multiple screenshots of the wallet address linked to my Chipstars account, including transaction history and hash transactions.

However, the second agent contradicted this, stating that Bitcoin wallet addresses can have various prefixes and that my address was indeed valid. Despite presenting all this evidence, my funds still have not been credited to my account, leaving me in a state of confusion and disappointment.

To add insult to injury, when I requested some form of compensation—whether in the form of a cash bonus or free spins—for the time and effort I spent trying to resolve this issue, I was told that such offers were not available.

I hope that this situation can be resolved promptly, as it has left me feeling dissatisfied and undervalued as a customer. Thank you for your attention to this matter.

AVOID at all costs. You will be fighting (like others on this site) to get your withdrawals. I've even had to submit complaints to attempt to resolve it. I've never seen casinos before hold winnings hostage, normally payments are done in hours, maybe 24 at a maximum.

My account passed full KYC verification, my wins were even verified, their staff confirmed my withdrawal has been approved but yet days later still no sign of the payment only to be fed lies about their being delays on their payment provider. Delays for 72 hours for a payment provider is a complete lie, SLA's would be in breach and therefore there would be huge problems. They are clearly just employing delay tactics, as many others on here have stated. AVOID AT ALL COSTS. Go somewhere where payments are processed quickly.

Very bad customer service, bad site because I was not able to reach the betting menu, and I don’t like to play casino so my money was wasted due to the wagering requirement, so for me this casino was the worst I’ve ever played on, if you want to bet you should not use this site.

I tried safari, Mozilla, google chrome
Trough my phone and trough my computer.

At first glance, Chipstars seems like a slick, modern platform offering all the bells and whistles—flashy slots, live dealers, generous welcome bonuses, and a wide selection of games. But dig a little deeper, and the cracks in its integrity start to show—especially when it comes to withdrawing your winnings.

The Big Problem: Withdrawal Delay Tactics

The most glaring issue is the casino’s deliberate delay tactics during the withdrawal process. While deposits are lightning-fast, any attempt to withdraw—especially after a significant win—can turn into a frustrating waiting game. Withdrawal requests often get "under review" indefinitely, with vague or contradictory explanations from support staff.

Even worse, if you win big, the platform doesn’t release your full amount. Instead, it breaks your winnings into small withdrawal chunks—not due to any stated policy or licensing constraint, but seemingly as a strategy to keep your funds tied up on the platform. The result? You’re tempted to play again, often losing a portion (if not all) of your balance while you wait.

Psychological Traps and Unfair Practices

This tactic appears to be part of a larger design meant to wear you down and nudge you into playing more. You’re left watching your account slowly drain, not because you lost fair and square—but because the casino stalls and fragments your access to your own money. It feels less like a fair gambling experience and more like a psychological trap.

Customer Support: Unhelpful and Evasive

Customer support doesn’t help much either. Queries about delayed withdrawals are met with canned responses, shifting timelines, or vague mentions of "new systems and management" that can take days—or even weeks. There’s little transparency, no clear escalation path, and certainly no sense of urgency to return your winnings.

Conclusion: Play Elsewhere

While the game variety and interface might initially draw you in, Chipstars’ predatory withdrawal practices make it a high-risk choice for any serious player. A casino should be just as efficient at paying out as it is at taking your deposits. Until this platform changes its approach, avoid depositing large amounts here—and don’t count on walking away with your winnings without a fight.

I was a huge fan of the whole casino thing a while back! The emphasis is on "WAS"!
I liked the simple and straightforward design of the whole site!
Starting with the more than sufficient payment methods available, the cashback offer, and fast, helpful support. And not to forget the exceptionally fast payouts (within a few minutes!).
But for some time now, all the positive experiences I've had have been diminishing very, very much...UNFORTUNATELY...!
There are regularly many delayed payouts, which leads to very different answers from different support staff when asked about this....!
For example, Supporter A: The payout is already being processed by the finance team and should be completed successfully soon...
Supporter B: Unfortunately, we have no way of keeping in touch with the finance team or consulting

I would be very grateful if someone could explain this to me without looking at it with suspicion...
It's happened to me 2 or 3 times now...
As for the current payout situation, I have no idea...Normally within 24 hours...
I'm already way past that and there's no way of knowing when I'll get my money back....?!?

Ich war vor einiger Zeit wirklich ein großer Fan vom ganzen casino! Die Betonung liegt auf ,,WAR,,!
Ich mochte diese schlichte und einfache Art und Aufmachung der ganzen Seite!
Angefangen von den mehr als genug vorhandenen Zahlungsmethoden, über das Cashbackangebot und einen schnellen hilfreichen Support. Und nicht zu vergessen das überdurchschnittliche schnelle auszahlen der Geldbeträge ( innerhalb weniger minuten!).
Aber seit geraumer Zeit lässt all das positive Erlebnis was ich hatte sehr sehr stark nach...LEIDER...!
Es kommt regelmäßig zu vielen verspäteten Auszahlungen worauf es auf Nachfrage beim Support von den unterschiedlichsten supportern, ganz unterschiedliche Antworten kommt....!
Z.b Supporter A: Auszahlung ist bereits zur Bearbeitung beim Finanzteam und sollte zeitnah erfolgreich abgeschlossen werden...
Supporter B: leider haben wir keine Möglichkeiten Kontakt mit dem Finanzteam zu halten oder Rücksprache

Wer mir das erklären, das man nicht misstrauisch darauf schaut, wäre ich sehr dankbar...
Ist mir mittlerweile schon 2 oder 3 mal passiert....
Was die aktuelle Situation über Auszahlungen betrifft, keine Ahnung...Normalerweise innerhalb 24h...
Da bin ich schon weit weit darüber und ist nicht absehbar wann man mir mein Geld auszahlt....?!?

I signed up with Chipstars, made a deposit of about €22, and spent more than 3 months betting exclusively on live sports. During this time, my balance grew to 1150 euros. When I requested a withdrawal of my winnings, the casino launched a full verification of my account.

I provided all the requested documents, including a notarised copy of my passport, which cost me extra money. They accepted the documents for verification, but then stopped responding.

More than six months have passed, and my account has not been verified. Eventually, they blocked my account, claiming that I was a ‘professional player’, which is not true.

👉 I did not break any rules. I have only one account. I was not involved in arbitration. I'm just a regular user who has been betting honestly.

I have already filed complaints with Casinomeister and Casino Guru, but the casino refused to resolve the issue.

❗ It looks like a scam - they come up with ridiculous reasons not to pay out winnings.

I do not recommend Chipstars to anyone. If you win a large amount, you will be blocked or ignored.
This is a dangerous casino and people need to know the truth.

It can be difficult to find a good casino as a Kiwi, after many disappointments, a friend recommended this and it is hands down the nicest casino with instant withdrawal methods or crypto and bank, which are not so instant, but same or next day, unlike other places saying 3 business days and such.

Big thumbs up to support, they are knowledgeable, did my KYC in 2 minutes and the 2 times I have experienced minimal issues I was given 50 free spins no questions asked.

And the weekly cashback is real money, no wager anything, I have yet to see another casino do that for non VIP players.

10/10 score

About this casino, only very good things to say about, specially comparing with many other casinos I tried.
Excellent and quick support, fast withdraw, etc. I win and loose, but i can get some prizes with very good outcome.
The Bonus is very good, no conditions like most 99% of bonus on other casinos. The other side of the coin is a high wager value to get your bonus. But you get what you sign for, no hidden conditions.

This casino has instant banking for UK deposits, works every time, cards also work very well and crypto, too.

10.000 games available, this is the new Eldorado, and to top all of, you can withdraw to your uk bank account, it is literally instant, if I am not mistaken, even during weekend(happened to me 100%).

A true hidden jewel, never heard of them before until a friend recommended.

First off, the website design is pleasant and very easy to navigate. They have all the payment methods that I need and many more games which are blocked on some other casinos for my location.

My VIP account manager Bane is extremely generous , makes me feel at home and the welcome bonus package is the best out there once you have a closer look at it, I have used 4 deposit bonuses for sportsbook and 4 for slots and unlocked 3 of them.

I am getting around 20% weekly cashback in real money, really, if this casino would not exist, someone would have to invent it.

Folks, I have given this a chance and had a 400 quid withdrawal pending during the weekend so I went to support and asked when it will be processed, thinking I would be happy if its early during the week.
But guess what happened, support(!) said let me have a look , after 2 minutes they came back and asked me to check my bank account.
This was on a Saturday night, mind you, and lo and behold, the money was right there, they appear to have instant bank withdrawals 247.

Incredible, leaves the competition in the dust.