Chipstars Casino - プレイヤーの出金が遅れている。

I don't see how this can be 8.4 rating on here after all the reports I've seen of payouts not being completed and the same lies given by the customer service team, I feel tricked by everyone involved.

False promise after false promise, told I would be paid this in 24 hours and still no payment into my account.

Told me they are having issues with payment provider (like they have told everyone else) now saying its down to security and they can't give me a reason. Poor casino and any help I can be given would help. They keep saying it should be done soon but can't gicellve any time frames

Thanks

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Dear dheidi91,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear dheidi91,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Atilia,

No more excuses and lies I'm afraid.

I get your point about this could be genuine and the time frame but there are far too many reviews all saying the same thing about payouts and the excuses. Really poor service provider.

Some examples attached of the previous 2 weeks

Dear,

We are pleased to inform you that the withdrawal has now been successfully processed.

Thank you for your patience and understanding.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear dheidi91,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila