Chipstars Casino - 選手の退場がまた遅れた。

Well, here I am again, unfortunately. As with the last complaint, I won another bet of 1600€. A week ago, I proceeded to make this withdrawal of 1600€. As they had told me the last time, I made this withdrawal via cryptocurrency and did it using this method. However, it still hasn't arrived. I speak to them every day and they always tell me it will arrive the next day, but it never does. I'm fed up with all the lies and deceit, and they never speak the truth. Supposedly, this method should only take up to 24 hours according to their conditions, but it never does... I'm tired of them constantly making a mockery of their clients again and again. I have screenshots of all these lies they tell me.

Bueno aquí estoy otra vez desafortunadamente. Como en la última queja he ganado otra apuesta de 1600€, hace una semana procedí a hacer esa retirada de 1600, y como ellos me dijeron desde la última vez, que haga esa retirada por vía criptográfica y la hice por este método. Bien pues todavía no me ha llegado, habló todos los días con ellos y me dicen siempre que al día siguiente me llega pero nunca llega. Estoy harto de mentiras y más mentiras y nunca dicen la verdad. Cuando se supone que debe de tardar por este método máximo 24 horas y lo pone en sus condiciones... estoy harto ya de que se rían de sus clientes una y otra vez. Tengo capturas de pantalla de todas esas mentiras que me dicen.

Hello Jesussssc,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Chipstars Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello, my account has been verified for almost a year now, I have made several withdrawals, the small ones took almost no time at all, the larger ones always cause problems, what a coincidence... I played with real money, no bonus . The last time I spoke to the casino was today, and they gave me the same answer every day. This is a shame.

Hola, mi cuenta está verificada desde hace ya prácticamente un año, he realizado varios retiradas, en las de poca cantidad no han tardado prácticamente nada, en las de cantidades mayor siempre ponen problemas, que casualidad... jugué con dinero real, ningún bono. La última vez que hable con el casino ha sido hoy mismamente, y me sueltan la misma respuesta de todos los días. Es una vergüenza esto.

I just received the withdrawal. It took a while but hey thanks again.

Me acaba de llegar la retirada. Ha tardado pero bueno gracias de nuevo.

Dear Jesussssc,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru