Cosmobet Casino - プレイヤーの資金は、活動がなかったため没収されました。

I had a balance of £1906 in my account with Cosmobet, which I left unused since approximately March 2025.

When I logged back into my account today, I discovered that my entire balance had been removed due to alleged inactivity.

I was not clearly informed that my full balance could be confiscated as a result of inactivity. At no point did I receive any prominent warning or notification stating that failing to log in would result in the complete loss of my funds.

From my understanding, standard industry practice is to apply small monthly inactivity fees after a prolonged period, not to confiscate the entire balance.

I believe this action is unfair, disproportionate, and not transparent.

I request:

A full breakdown of how and when my balance was deducted

The exact Terms and Conditions clause used to justify removing the entire balance

Evidence that I was clearly and repeatedly notified that my full balance could be confiscated

I am seeking the return of my remaining balance.

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Dear Gemzo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding your account with Cosmobet.

To better understand your situation and assist you effectively, could you please provide us with further details? Here are some questions that might help clarify the issue:

• What date did you initially create your account with Cosmobet?
• Have you ever received any emails or notifications regarding inactivity on your account prior to discovering your balance was removed?
• Have you tried to contact Cosmobet’s customer support regarding this issue? If so, what was their response?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra

It was roughly April 15th 2025.

Didnt receive any emails at all.

I haven't contacted them having read about some horror stories so I thought I would get in touch with you.

Thanks

Thank you for your reply and for providing the previous details, Gemzo.

Although I understand that you may not have contacted the casino directly regarding the confiscation of the winnings, could you please provide any other communication or evidence that could support your case? This may include screenshots, emails, chat transcripts, account history, or any records related to the bonus, wagering completion, withdrawal request, or balance removal.

You can either post the screenshots directly in the thread or send all supporting documents to: petra.h@casino.guru

Thank you again for your cooperation.