Cosmobet Casino - プレイヤーの賞金は没収されました。

I was trying to withdraw, but when I tried to do the KYC verification, I had no problem with the documents etc... but when I finished the procedure it told me "Unfortunately, we couldn't verify you"

so I sent the email to support saying that I was not able to verify my face (probably because of my old and slow camera), then they replied to me like this (I attach the email).

and they stole all my money except 12 euros (of the deposit) scammers that are nothing else... I want my 144 euros that I won

Stavo provando a prelevare, ma quando ho provato a fare il KYC verification, non ho avuto problemi con i documenti ecc... ma quando ho finito la procedura mi ha detto "Unfortunately, we couldn't verify you"

quindi ho mandato la mail al supporto dicendo che non stavo riuscendo a verificarmi la faccia ( probabilmente a causa della mia fotocamera vecchia e lenta ), loro quindi mi hanno risposto così ( allego la mail ).

e mi hanno sottratto tutti i soldi tranne 12 euro ( del deposito ) truffatori che non sono altro... voglio i miei 144 euro che ho vinto

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Are you aware of submitting documents belonging to someone else?
• Has the casino indicated that there might be a problem with approving specific documents?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila