Crowngreen Casino - プレイヤーの出金が遅れている。

So I did several withdrawals but all of them got canceled until account is verified and until that point is normal.

Account verified I submit the request again for a 2000$ withdrawal wait 48 hours to then get an email saying its canceled because theres technical issues on their side!!!

Wait a minute on their side nothing to do with me

So now I'm waiting again it has passed 12 hours I guess i have to wait until 48 hours to be processed its not fair!!! And wat if its canceled again on their side because of technical issues from the casino side

So very disappointing

All I want is to get my funds

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Dear Luxy89,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Luxy89,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Karla