Crowngreen Casino - プレイヤーの出金手続きは遅延しており、保留中です。

I won $45,000 and I’ve never had an issue cashing out on this casino until I won this big. I have given lots of my time and money to this casino and usually

my withdrawals take no longer than four hours. It is now been 5 days since I won, I had to re-verify my account which took two days. They kept cancelling my withdrawals because I had to re-verify after this one, even though my account was Already fully verified. Finally, they verified my account and then now it’s been three days since I withdrew my money and it is still pending and I’ve emailed and Contacted them countless times, They response with very vague emails and tell me they cannot give me a timeline and just to be patient, which is bullshit. I just want my withdrawals. They told me 24 to 48 hours. It is now been three days almost 4 now since my withdrawals have been pending. And nobody can give me a straight answer on when I am getting my money.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

it has now been 7 days since my withdrawals were initiated, they have only approved one of my withdrawals which was $7500 because that is the max amount to withdrawal at at a time for Interac e-transfer, but I can withdraw up to $15000 per day, $30000 a week and $75000 per month. all of my withdrawals we submitted at the same time on the same day and they only approved 1 and then claim to say each withdrawal has to go through different security checks which makes no sense. they said the max processing time is 5 days and it 2 days passed now. this is very suspicious, they also said like 20 times they can't give me a timeline or even an estimate which is another huge red flag, they continue to respond with the same vague answers as to why I have not received any of my other withdrawals and take HOURS to respond.

Dear Crowngreen Casino team, thank you for your response.

Dear Player,

It looks like the remaining withdrawals should be processed without any issues.

Would you agree to have this complaint marked as resolved?

Of course, if any further complications arise, you’re always welcome to contact us again—either to reopen this case or submit a new complaint.

Best regards,

Attila

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Emilylamont17,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila