CrownPlay Casino - プレイヤーの撤退が遅れています。

I made a withdrawal request of $800 onthe 15th of April and despite following up several times and lodging a support ticket it has still not been processed. It is nearly three weeks now and they just keep saying it will be looked at soon without providing any timeframe of when it will be reviewed and processed.

Dear Richie1554,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi

they have not requested any identification documents for kyc and in the verification area it says my account does not require verification, and yes I through a bonus after meeting the wager requirements requested the $800 withdrawal. This was my first attempt to make a withdrawal after many many deposits. They just keep saying my withdrawal will be looked at soon but in their terms and conditions it says it will be processed in three business days.

i have played at many online casinos but have always had to provide documents to be able to withdraw and no such documents have been requested for this "crow play" casino.

thanks for providing this service

Hi they have processed the withdrawal roday

Dear Richie1554,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru