Crypto-Games.io Casino - プレイヤーのアカウントは閉鎖されました。

I registered with them, deposited, played many times, and there were no problems until the time of withdrawal. I had over 500 USDT in my account. Now they tell me my account has been suspended. There's no response. I can't access my account. They say I have multiple accounts, but I use a community internet service. I don't know, nor can I control, if anyone else has accounts with them.

Me registré con ellos, deposité, jugué muchas veces, no hubo problema hasta el momento de retirar, con más de 500 USDT en mi cuenta, me dicen ahora que mi cuenta fue suspendida, no hay respuesta, no puedo entrar a mi cuenta . Ellos dicen que tengo multicuentas, pero yo uso un internet comunitario, no se ni puedo controlar si alguien más tiene cuentas con ellos.

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Dear Daniel14,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Have you used any VPN or IP-masking software to alter your real location while accessing the casino?

What payment methods have you used to deposit money into this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

The computer on which I opened the account and used it is public, so there's a chance that someone else is playing at that betting site. This is something that can't be controlled, since since they have a good rating on the forums, it's likely that more people are registered there.

the profits have been without any type of bonus.

That bookmaker does not require KYC

I haven't used a VPN, just the internet where I work.

The payment and deposit method is BINANCE, I even made several deposits and also withdrew without any problem from that site

El computador en el cual abrí la cuenta y la usé es de uso público, existe la posibilidad de que alguien más juegue en esa casa de apuestas, es algo que no se puede controlar ya que como ellos tienen buena puntuación en los foros es probable que más personas estén registradas ahí.

las ganancias han sido sin ningún tipo de bono.

Esa casa de apuestas no requiere KYC

No he usado VPN, solo el internet de donde trabajo

el método de pago y depósito es BINANCE, Incluso hice varios depósitos y retire también sin problema de ese sitio

Thank you for your reply. Can you also specify what types of games you played?

What payment methods have you used for depositing money into this casino? Have you used payment methods belonging solely to you?

Dear Daniel14,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.