Crypto-Games.io Casino - プレイヤーの賞金が遅れます。

Good day

I have a request to Gurucasino

I did the wheel spin at Crypto-Games.io and

I won 1000 USDT

but unfortunately for 3 days I have not received any money not even game account or directly on my Blockchain

I have emailed several times and reported to support unfortunately the answers are not

can you please help me

guten Tag

ich habe eine Bitte an Gurucasino

ich habe bei Crypto-Games.io das raddrehung mit gemacht und

habe ich 1000 USDT Gewonnen habe

aber leider seit 3 tagen ich habe kein geld bekommen nicht mal spielkonto oder direkt auf mein Blockchain

ich habe mehrmals email und bei support gemeldet leider die antworten nicht

können sie bitte mir weiter helfen

Dear elvissweet,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Do you have any evidence of the winnings?

Can you confirm the exact date and time when you made the wheel spin?

Have you received a confirmation email regarding your winnings?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

this is all fooling those who say that 1,000 usdt is 1 euro

das ist alle verarschen die sagen das 1.000 usdt ist 1 euro

Dear elvissweet, kindly answer my questions.

I didn't because I didn't know that the platform was manipulated

ich habe nicht weil ich wusste nicht das die Platform ist manipoliert

Dear elvissweet, unfortunately, without the necessary supporting evidence and information, we are unable to proceed with this case. If you can provide further details regarding the situation, we would be happy to revisit the issue and offer our help.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.