Crypto-Games.io Casino - 当該プレイヤーは出金が遅れていると考えています。

Payout at Crypto-Games.io remains pending – despite 1-hour promise

Contents:

I requested a withdrawal of 0.00317 BTC on Crypto-Games.io on July 7, 2025, at 11:14 PM. The internal transaction number is #10****.

Since then, the payout status has been "Pending"—for several hours now. A transaction ID (TXID) was not generated, and the Bitcoins have not arrived.

According to the information on the website and user experience on the platform, withdrawals should be processed within one hour. This time promise is clearly not being met here.

I contacted support, but haven't received a response yet. The website itself also doesn't offer an option to upload verification documents, which further complicates the situation.

The remaining balance shows 0.00000036 BTC, so the amount has already been debited.

I request clarification and payment of my balance.

Thank you in advance.

Auszahlung bei Crypto-Games.io bleibt auf „Pending" – trotz 1-Stunden-Versprechen

Inhalt:

Ich habe am 07.07.2025 um 23:14 Uhr eine Auszahlung in Höhe von 0.00317 BTC auf Crypto-Games.io beantragt. Die interne Transaktionsnummer lautet #10****.

Seitdem steht der Status der Auszahlung auf „Pending" – mittlerweile seit mehreren Stunden. Eine Transaktions-ID (TXID) wurde nicht generiert, und die Bitcoins sind nicht angekommen.

Laut Angaben auf der Website bzw. laut Nutzererfahrung auf der Plattform soll eine Auszahlung innerhalb von 1 Stunde bearbeitet werden. Dieses Zeitversprechen wird hier deutlich nicht eingehalten.

Ich habe den Support kontaktiert, aber bisher keine Rückmeldung erhalten. Auf der Webseite selbst gibt es auch keine Möglichkeit, Verifizierungsdokumente hochzuladen, was die Situation zusätzlich erschwert.

Der Restguthabenstand zeigt 0.00000036 BTC, also wurde der Betrag bereits abgebucht.

Ich bitte um Klärung und Auszahlung meines Guthabens.

Vielen Dank im Voraus.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Particularly critical: The casino publicly advertises that payouts are processed within 30 minutes. This claim is clearly not being kept here.

I request immediate processing or a transparent explanation.

Besonders kritisch: Das Casino wirbt öffentlich damit, dass Auszahlungen innerhalb von 30 Minuten erfolgen. Diese Aussage wird hier ganz klar nicht eingehalten.

Ich bitte um sofortige Bearbeitung oder eine transparente Erklärung.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika