CryptoBetSports Casino - プレイヤーのアカウントは閉鎖されました。

The casino closed down along with the players' money. The website is down. The mail is disabled. It is not possible to contact the casino and receive a payout.

Казино закрылось вместе с деньгами игроков. Сайт не работает. Почта отключена. Связаться с казино и получить выплату не представляется возможным. 

Dear djak1987,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with CryptoBetSports Casino.

I checked the website and will notify our data team.

Please allow me to ask you a few questions so I can better understand the situation.

• When was the last time you were in contact with casino support?
• Do I understand correctly that the  €20 was your balance before the casino closed?
• Did you achieve your current balance with the help of a bonus? Was your account verified?

Thank you very much in advance for your reply.

Best regards,

Tomas

I contacted yesterday. Emails are not delivered. Chat is disabled.

Before the casino closed, several bets were made. After they were settled, the balance was 20 euros, then the casino was closed.

I played for real money. The account was opened a long time ago, I don't remember if it was verified or not. But there were many deposits and withdrawals.

Обращался вчера. Письма на электронную почту не доходят. Чат отключен.

До закрытия казино было сделано несколько ставок. После их расчета на балансе оставалось 20 евро, потом казино оказалось закрытым.

Я играл на реальные деньги. Аккаунт был открыт давно, верифицирован он или нет не помню. Но там было много депозитов и выводов.

Thank you very much, djak1987, for providing the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear djak1987, I've just reviewed your case and am sorry to hear about your struggles with getting to your casino balance. I will try to help you by contacting the casino. We'll see what can be done once they reply.

Dear CryptoBetSports Casino, I'd like to invite you to join this conversation and help us resolve the player's complaint. Could you please share more information regarding the case? Please specify the current status of the player's balance while you're closed and how djak1987 can withdraw the remaining funds. Explain why the customer support got unresponsive.

I'm looking forward to hearing from you. If you have any supporting evidence, please send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear djak1987, I have tried to contact the casino but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Control Board (https://www.gamingcontrolcuracao.org/contact) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (natalia.b@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Natalia