CryptoCasino.com - プレイヤーのアカウントは詐欺の疑いで閉鎖されました。

My account has been closed, and they won't send me my balance. I'm being accused of fraud after only betting for a few hours. Furthermore, I deposited 1,500 USDT, and the balance is 1,471 USDT, so I'm losing.

What fraud am I going to commit?

I demand that you return the existing balance.

Se me ha cerrado la cuenta y no me envían el balance de la misma. Se me acusa de fraude cuando he estado apostando solo unas horas. Además, deposité 1500 UDSTs y el balance es de 1471 USDTs, por lo que estoy en pérdidas.

¿Qué fraude voy a cometer?

Exijo que devuelvan el balance existente.

Dear marburig,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you activate any bonuses on top of your deposit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

1. Although I intended to use all the games, I was only able to use it for sports betting because my account was closed in just a few hours.

2. Yes, verification is completed prior to closing and retaining my balance.

3. I didn't activate any bonus.

Greetings and thank you for your attention.

1. Aunque mi intención era usar todos los juegos, solo pude usarlo como apuestas deportivas porque se me cerró la cuenta en tan solo unas horas.

2. Sí, la verificación está pasada previa al cierre y retención de mi balance.

3. No activé ningún bono.

Saludos y gracias por su atención.

Thank you for your reply, marburig. I apologize, but if you have only placed bets on sports betting and your account has been blocked, the casino may have detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino, and we will try our best to help.