CryptoVegas Casino - プレーヤーが払い戻しを受けるのに苦労しています。

Dear Nesto3946,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you haven't placed any bets with your deposited funds and they remain untouched in your casino account? Was your account successfully verified in the past?

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello Petronela,

Casino did contact me this morning after looking at the case and they apologized for given situation where both parties understand wrong.

They gave me the bonus + additional 25% because of waiting time and mistakes. This is nice from them.

They really care about players and are nice casino that deserve good score on your site.

This can be closed and if you can, please mark initial post as private to avoid confusion.

Casino is trusted and they are good, +rep.

Thank you Petronela and CryptoVegas.

Wish you a nice day

Yeay, perfect news. As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Nesto3946, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

PS: Thank you very much, CryptoVegas Casino team, for your prompt help and assistance.