Dafabet Casino - プレイヤーの出金が遅れており、アカウント書類が審査中です。

Hello CasinoGuru Team,

I am filing this complaint against Dafabet regarding my long-pending withdrawal and unfair verification delay.

My Account Details:

Username: V*********

Withdrawal Details:

Amount: ₹38,500

Transaction Date: 22 September 2025

Transaction ID: 465506909

From: Dafa Sports

To: Cozeni

Status: Stuck as Pending since 22/09/2025

I submitted my High-Level Verification documents on 20 September 2025. The system shows:

> "Your document(s) have been submitted and we are currently reviewing them."

Since then, my documents are continuously shown as under review for more than 80 days, and I have received no update.

❗ Problem 1:

Dafabet keeps sending me emails asking for "alternative documents," but I cannot upload anything because the old document set is still locked in ‘under review’ status.

There is no option to remove, replace, or upload new files.

❗ Problem 2:

Two more withdrawals (19/11/2025 & 03/12/2025) were declined, and no reason has been provided.

❗ Problem 3:

The standard withdrawal timeframe is 1–4 banking days, but my withdrawal is stuck for months without any transparency.

❗ My Attempts to Resolve:

I contacted their live chat multiple times.

I emailed support, but only received automated responses.

My account still shows documents under review, and support keeps repeating the same message.

They are not enabling the upload option nor completing the verification.

❗ Why I need CasinoGuru’s help:

Dafabet is knowingly delaying my verification and withdrawal.

The platform gives contradictory messages:

Publicly on email → "Upload alternative documents."

Inside account → "Documents still under review."

This makes it impossible for me to comply.

I request CasinoGuru to please intervene and help me get:

1. Immediate verification completion

3. Clear explanation for declining my later withdrawals

4. Access to upload alternative documents if required

I am ready to provide any additional documents directly to CasinoGuru staff if needed.

Thank you for your help.

Regards,

Vinod (Username: V********)

India

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Stay safe.

Dear Vinodz12,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly did you send the last one?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.? 
• Could you please provide the exact date of your initial verification request?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Katarina