Dafabet Casino - プレイヤーの撤退が遅れています。

Hi sir. I want to make complaint for dafabet casino. I have join the dafabet casino in 10.12.2020 and i win the livecasino and make withdrawal amount euro 60.00 via skrill e-wallet in 13.12.2020 . But unfortunetely, until now i haven't received the money. I have contact the "livechat" and email to support department, and they said under review and no have timeframe. I'm very disappointed because this is my first time to make withdrawal. Sir, i hope you can deal with them and help me. Thank you. Here i enclose the detail for withdrawal for your reference.

Casino: Dafabet

Login name: ***

email address: ***@hotmail.com

Name: ***

Thank you.

Dear CHEW,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Good day. Casino .Guru. I have checked my account and found that i still haven't received my money and also no received feedback from dafabet support team. I'm very disppointed i only withdrawn euro 60. Should they take so long time to review my account. If other people withdrawn euro10,000. Have to wait until one year or more to received their money? thank you.

Dear Chew,

I completely understand your frustration, however, I would like to point out that now, during the holiday season, it can take a little bit longer to process withdrawals, check documents, etc. I'd like to recommend waiting for a few more additional days, and if there is no development, we will intervene. Please, keep us updated, and let us know if there is anything new.

Thank you very much for your patience and understanding.

Good day. Casino .Guru. I already have checked my account and found that i still haven't received my money and also no received feedback from dafabet support team. Thank you.

Good day. Casino .Guru. I already have checked my account and found that i still haven't received my money and also no received feedback from dafabet support team. Thank you.

Dear Chew,

Thank you for all of your updates. Before we move forward with your complaint, could you please confirm that you still haven't received your withdrawal?

ya. i already checked my skrill account still not yet received. Thank you.

Thank you very much Chew for your cooperation so far. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

thank you for your help. Kristina Stark

Hello Chew,

I looked at your complaint and will do my best to help you. I would like to invite Dafabet Casino into this conversation. Can you please specify what is the problem with the player’s withdrawal?

Hi sir. I have join the dafabet casino in 10.12.2020. When i make withdrawal amount euro 60.00 via skrill e-wallet in 13.12.2020 . But unfortunately, until now i haven't received the money. I have contact the "livechat" and email to support department, and they said under review and no have timeframe. Already over 3 weeks still not yet received my money. I'm very disappointed because this is my first time to make withdrawal. Sir, i hope you can deal with them and help me. Thank you.

We would like to ask the Dafabet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of Dafabet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

According to the casino representative, the relevant team is investigating the delays and they will respond here as soon as the investigation is complete.

Hi Casino Guru,

We kindly request an extension, as the transaction in question is more than two years old. We apologize for the inconvenience and thank you for your consideration.

No worries, I will reset the timer once more. Hope to hear form you soon. :)

Hi Matej,

Upon checking, the amount in question was not a withdrawal but only a manual adjustment. However, we cannot confirm it, as the date is already more than two years old.

We will forward this to Management for advice on the next step.

Dear Dafabet Casino, can you please elaborate what does it mean? Thank you.

Hi Matej,

Manual adjustment means the amount was adjusted on our side depending on the reason. It might be that the winnings were confiscated or over‑credited.

Thank you for the explanation. To be able to resolve this complaint successfully, it is important to find out whether the winnings were voided (and why) or if the player has been overpaid and the void out was just a post-error adjustment. Thank you.

Hi Matej,

We sent a follow up for the customer's concern. We will update you once we received any feedback. Thank you.

Hi CHEW KAI ANG

We are glad to inform you that EUR 110 has been credited to your Dafabet account. Upon checking, we noticed that another withdrawal amounting to EUR 50 was missing and not credited to your account. With Management’s approval, the amount has now been credited, and you may withdraw it as your account remains open. We apologize for the inconvenience.

This is great news! Thank you for the quick resolution.

Dear CHEW KAI ANG, please let us know once you log back into your account whether the complaint can be considered resolved. Thank you.

Dear CHEW KAI ANG,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Matej
Casino.Guru