Dafabet Casino - プレイヤーの賞金は没収されました。

I created a Dafabet casino account. My account was not verified, it was my first conclusion and first game.

I played and my score rose, and my balance was $1,771. I requested a withdrawal, but my withdrawal was canceled. I was able to get a $1,650 withdrawal. $121 casino confiscated. The casino did not verify, did not request my documents, they refused me service. I think it's unfair.

Casino only asked me once. "Do you have another account?" I replied that I do not have other accounts.

I've contacted support several times, but all I get is a copy/paste response. "After verified, your funds have been debited from your account in accordance with our management decision. Please do not place invalid bets to avoid this. "

I would be very happy if someone would help me with this! If there is something I have to provide to close this case and finally get my money, I am happy to do it.

Dear Andrian357,

Thank you very much for submitting your complaint. Do I understand correctly that this case is related to sports betting?

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Good day!

I want to clarify that I did not bet on sports, I played the Live Baccarat game at Dafabet online casino. I would like to ask you to resume consideration of my complaint.

Best regards,

Hello Andrian357,

Thank you very much for the clarification. Could you please forward your game history to petronela.k@casino.guru? Do I understand correctly that you have received €1,650? Have you accumulated your winnings with or without an active bonus? Looking forward to hearing from you.

Good day! I cannot provide you with the history of games, due to the lack of technical ability to do this on the casino website. I actually received $ 1,650 from the casino (the size of my deposits). However, $ 121.86 was unjustifiably confiscated by the casino.

I also inform you that my winnings have been accumulated without an active bonus.

I really hope for your help.

Thank you very much, Andrian357, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Andrian357,

I’m sorry to hear about your bad experience. I’ll contact the casino representative and see if I can help.

I would like to invite Dafabet Casino to this conversation.

Dear Dafabet Casino,

Could you please explain the reasoning behind your decision to confiscate Andrian357’s winnings?

We would like to ask Dafabet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Andrian357,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I’m sorry I couldn’t be of more help but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

Anyhow, I can assure you that the time you’ve invested in this thread won’t be wasted as before filing an official complaint with the casino’s Licensing Authority, you need to reach out to an independent negotiator, which you did.

Please let me know if you decide to contact the Licensing Authority and/or our assistance is needed. My e-mail address is andrej.p@casino.guru.

Best regards,

Andrej, Casino.guru

We’ve reopened this complaint at the request of Dafabet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Dafabet Casino, in your initial message it has been stated that the player's winnings were confiscated due to the fraudulent activity. If you could provide me with details and supporting evidence by e-mailing it to matej.l@casino.guru, that would be much appreciated.

Hi Casino Guru,

Evidence request has been sent to relevant department for approval. We will update you once we received their feedback. Thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Casino Guru,

This is noted. Apologies as I didn't notice the timer. Already made a follow up for the evidence. Thank you.

Hi Matej,

Evidence has been sent to your email. Please check and advise. Thank you.

Dear Dafabet Casino, I have not received any message. Can you try to re-send it and let me know what address is it being sent from, so I can ask the IT team to check for any kind of block, that could prevent me from receiving it? Thank you.

Hi Matej,

Email resent.

Hi Matej,

Email resent.

Dear Dafabet Casino, I have received the message, and responded back with a possible solution.

Dear Andrian357, we believe in your case the winnings should not have been voided, and now I am in talks with the casino whether the management would be willing to reissue the money back to you.

Hi Matej,

I responded to your email. Thank you.

Thank you for the response, Dafabet Casino. Much appreciated :)

Dear Andrian357, can you please confirm if you can still log into your account and if the winnings have been credited? Thank you.

Dear Andrian357,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Matej
Casino.Guru