Dafabet Casino - プレイヤーは入金処理に失敗したと記録された問題に直面している。

I have deposited 4000 inr and it shows the money has been debited from my bank account , on the dafabet page it was showing successfully completed but when I check the status they marked it as failed but the money has reached the receiver account , attaching the proofs of deposit, it also not giving an option to upload the screenshot, it clear shows dafabet is trying to scam the money

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Dear Hunter777,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

i have confirmed with payment provider , the money has been sent to dafabet

the same issue happened last time , during that time you have contacted dafabet support team in the chat and put us in the conference and they resolved the issue immediately

i request you to contact dafabet chat support in this conversation and will share all the documents as the my bank has confirmed the money has been sent from my account to the receivers account its confirmed

Dear Hunter777,

Thank you for your response.

Could you please share with me your communication with the casino and the payment provider regarding the missing deposit? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

Thank you for your patience and cooperation.

Hello

Please find the screenshot of the conversation I had with there support team , which is no help , I request you to conference dafabet chat support team in this conversation, last time they were able to resolve a similar immediately

Hello

Please find the screenshot of the conversation I had with there support team , which is no help , I request you to conference dafabet chat support team in this conversation, last time they were able to resolve a similar immediately

Hello Hunter777,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Please conference dafabet customer support team, this complaint is going no where from 1 month

Dear Hunter777,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello Hunter777,

This is Michal again. I have taken over your complaint, and I’m sorry to hear that you are experiencing a similar issue as a few months ago. I will reach out to the casino team to see if this can be resolved as quickly as possible.

Dear Dafabet Casino,

I would be grateful for your clarification concerning the delay in crediting the player's deposit to their casino account. According to the information at hand, it seems that the problem may once again stem from your side.

Should there be any factors influencing the situation that cannot be shared publicly, please feel free to share them directly with me at michal.k@casino.guru.

Hi Aishu777,

The transaction has been escalated to our payment partners. We will provide you an update once we receive their feedback.

Internal ID 498813562 

Amount INR 4,000.00 

Dear Dafabet Casino,

Thank you for your quick reply. We anticipate the swift action of your payment provider in tracking the transaction and ensuring it is reflected in the player's casino account.

We would like to ask the casino to reply to this complaint. We are extending the timer by 3 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Dafabet casino

Its more than a week there is no response from your end

It still shows as in progress the bank has already confirmed the money has been deposited to you long ago

I am not sure what is the issue which is stopping you to add my dafabet account so that I can use it to place bets

Your delay is causing not to deposit further and bad reviews against dafabet

Hi Aishu777,

According to our payment partner, please consult with your bank to cancel the transaction.

Internal ID 498813562 

Amount INR 4,000.00 

The upi transaction is completed its almost 40 days and cannot be cancelled and deposited to the end user th , the end user has to resend it back , it doesn't make sense to cancel a transaction which is already successful, you have to add the funds to dafabet account or will consider as a fraud from dafabet and I will be closing my dafabet and will not use further.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dafabet please add the funds immediately, the transaction is successfully and cannot be cancelled , you have 24 hours to add my dafabet account or i will consider this a fraud website stealing funds

Hi Aishu777,

We are glad to inform you that your deposit has been credited to your Dafabet account with the following details.

Internal ID 498813562

Amount INR 4,000.00

Dear Dafabet Casino,

Thank you for the positive update.

Dear Hunter777,

According to the response from the casino, your deposit has been successfully credited to your Dafabet account.

Please let me know whether I can consider this matter resolved or if you require any further assistance regarding Dafabet Casino.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Hunter777,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Michal

Casino Guru