Dafabet Casino - プレーヤーがアカウントを閉鎖できません。

In the responsable gaming is written "If you feel your gambling is getting out of control and you would like some play limitations, please contact our friendly Customer Support team who can advise you on available options". But they don't respect this rule with me because they re open my account without agree, like for encourage me to deposit again.

So if they follow my request and close my account i can t deposit again that what i wanted but they re open my account!

So my lawyer after analyze my deposit on your site, think that u re open my account consciously coz u saw i deposit a lot and i look like a weak player, so u abuse to my weakness for encourage to deposit again and again 

This can be considered conscious abuse of weakness, in addition to your mistake of re-opening my account.

So we want get back all deposit since their error on 25 th January, but they want to buy me with a freebet ... 300 bht !!! Look so unprofessional and lack of respect for me.

Also, we want head office address (like all company have)for file complaint but they don t want give us, they look like they have something to hide, nothing is clear with them.

I hope we'll get a positive answer as soon as possible.

So tired, disappointed and sad about dafabet and the damages suffered because of their mistake.

They accept their mistake but they don t want pay.

Also, we have all screen shot and discussion from prove their error.

I hope all be finish as soon as possible.

Dear Jonathan,

Thank you for submitting your complaint and I am sorry for your unpleasant situation. Do you agree with Casino Guru contacting the casino about this issue? I hope I will be able to help you as soon as possible. Thank you so much in advance for your reply.

Best regards,

Satrio

Dear,

Thank you very much for your reply.

Yes i agree that you contacting the Casino.

I hope they will repair their mistake as soon as possible.

Thank you very much for your precious help and time.

Jonathan.

Hi Jonathan,

Could you please restate us, if you want to close your account at this casino?

Regards,

Yes of course i wanted to close my account end of January already!!! Now Dafabet has closed my account but is too late, they should closed it when i asked them! 

They don t respect this rules : "If you feel your gambling is getting out of control and you would like some play limitations, please contact our friendly Customer Support team who can advise you on available options"
They recognise their mistake but don t want repair the damage, is too easy , incredible and unprofessional.

I really hope that they will pay for that and understand that is not because they are big company they can do what they want and don t respect players and abuse of me.

Thank you again for your precious help.
 

Hi Jonathan,

Thank you for the feedback. I have contacted the casino regarding this issue and we are now waiting for their participation in this thread.

Best regards,

We would like to ask the Dafabet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Jonathan,

The casino is being unresponsive to our queries. We got bounced by their live support by sending this issue to their related department, but not any single reply comes to us. In this case, Unfortunately, we have to mark this complaint as "unresolved". Jonathan, I'm sorry that I could not help much. Hopefully, the casino cares about their online rating and solve this issue in a fair manner.

Best regards,

Satrio

We’ve reopened this complaint at the request of Dafabet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Jonathan Palomo, the casino representative stated that your account has been closed upon request and have never been reopened. Can you please let us know if this is correct or if there are other issues surrounding this complaint? Thank you very much.

Dear Jonathan Palomo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Matej
Casino.Guru