Dazardbet Casino - プレイヤーは賞金の引き出しが遅れることになります。

Hello, I'm filing a complaint because this casino is the typical one that takes a long time to pay out winnings and doesn't check the account before making the first withdrawal, so the 2 steps take a long time, just to reverse the withdrawal and lose the prize won. But this time I'll wait as long as it takes and I'm counting on Casinoguru's help.

Olá estou entrando com uma reclamação, pois esse Casino é o típico que demora para pagar os ganho e não verifica a conta antes de realizar o primeiro saque, então as 2 etapas é demorado, justamente para revertemos o saque e perder o premio conquistado. Mas dessa vez irei esperar o tempo necessário e conto com a ajuda do Casinoguru.

Dear ericleo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Hi Veronika, I'll wait 14 days, thanks!

Olá Verônika eu aguardo 14 dias, obrigado!

Hi Veronika I received my winnings, can you mark the complaint as resolved please thank you!

Olá Veronika recebi meus ganhos, pode marcar a reclamação como resolvida por favor obrigado!

Dear ericleo,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika Fritz

Casino.Guru