Decode Casino - プレイヤーの賞金は没収されます。

The casino is Decode casino not the one in the list.

I made a deposit of 41.00 and played a few games.1rst game was reel deal slot I bet 2.00 but casino says I bet 24.00 when the highest play amout is max 10.00 so how did I do that.Then thiers buffalo bounty extream that I was playing and when I changed my bet from .90 to 1.20 and won 2,400 grand jackpot and casino says I bet 38.40 44 times on this game.The max bet is 30.00 and thiers no way anyone can bet this. So they said I broke their $10 Maximum bet.Ive been playing over 22 years now and I know the rules and never broke them.Why whould I start now?I have proof but I still can't get what I won.They put my 41.00 dep back in my account and I played it to maybe cashout 100.00 since it's the min.So I play fare with no high bets and now I'm out my dep,bonus and winnings.Go look at both games I played.thiers no way anyone can bid them amounts. I went off in them in live chat,becouse I've never broken rules and it pains me when I'm accused of something I didn't do.Thiers no possible way to bet the amounts thier claiming I bet.Anyone that looks at the game and looks,you will see the max you can bet and at no time in my play did I bet over 2.00.I never heard of anyone betting 38.40 44 times on a 41.00 dep on 100% match. I was at 113.00 or so when I covered all spots on game and my 113.00 went to 2,500.00.I then got anouther bonus round at got up 100.00 more.I didn't cash out yet becouse I wanted to see if I could win more but lost what I was at.So I had 2000.00 left and cashed out.It was a nightmare getting my account verified becouse they kept rejecting my bank statement and car registration. I had to re upload it while on the phone and they accepted it.So I cashed out.The next day all the money was removed and my dep returned to my account. I had no playthrough so I tryed to getup to 100.00 to mybe cash something out,but that never happened. After emailing them meny times and calling them liers etc they let me file a dispute. So know I'm waiting for them to Apologize to me for claiming. I broke the rules and sending me my winnings without the bonus amount.returned to me as it was a deposit that I started with, they could take it out of my $2000 winning.

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Dear cobra562,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I have reviewed the T&Cs and I found this:

While a bonus is active, the maximum bet allowed per spin, game round, or feature—including the 'Buy Feature' option—is $10. This limit remains in place until all wagering requirements for the bonus have been completed. Betting above $10 during a bonus playthrough will result in any promotion winnings being voided.

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time. However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is attila.g@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Attila

Unreal, you guys can't even see it either. I am fully aware of the $10 Max bet rule. I wasn't born with a [redacted] on my head. Don't you understand that the 2 games they're accusing me of playing over the $10 limit cannot be bet, it is nearly impossible. Basically, it's impossible, not nearly, it's impossible for anybody to bet the amounts they're accusing me of and if this casino site doesn't help me. I'll just get an attorney. I don't really give a s***

I'm no longer trusting anyone to help.Seems everyone sides with crooked casino. I'll do what I can to ruin their casino.If I have to post videos everywhere on the internet for what they say I did.Unreal

Casino emailed me saying they put 500.00 in my account to play.They still insist I broke the rules.Is everyone so blind except my friends on storage wars.I have posted the facts and if they can't see it then thiers no such thing about fair play.Not here for fair play.I don't play much anymore becouse sites don't follow thier own rules.But they want us to follow them.It makes me mad that they still say I broke thier rules.Not sure if casino has a License.Guess I'm going thier for more help.

So I asked them to call me and they did.They are [redacted] becouse they are sticking to thier impossible bet lie.When they do this to you,I'll laugh my ass off becouse they are crooks.Im going to do what I can to fight them.

Dear cobra562, thank you for your response.

In order for me to properly asses the issue, could you please share your game history? I suggest requesting the complete game history directly from the casino in Excel format. The game history should cover the whole of the relevant period: from the moment of the activation of the bonus, until the confiscation of the winnings.

You can reach me via email at attila.g@casino.guru.

Thank you in advance for your reply.

Unreal,seems no one gives a crap Only LCB. org. One again, I have gone Uber my account.They have removed my game play.So they can cheat.I don't care what I have to do if I have to hire a f****** attorney. They're messing with the wrong person. Cause I will ruin that business. Whatever I have to, I'll shut that son of a b**** down.

Thank you for your response. I must caution you that the use of offensive or intimidating language will not be tolerated. Any further attempts to verbally attack or intimidate the professionals at Casino Guru or any staff members of the casino may result in the permanent blocking of your profile on our website. Our primary goal is to assist players, and we have a zero-tolerance policy for such behavior.

Could you please advise whether you have reached out to the casino to request the game history?

Thank you in advance for your reply.

Yes I did and they sent me a pdf of my so called gameplay.Thiers no where on thier site about my play,no logs from them.Pdf is over 140 pages. Also, why are you saying I used foul language period you guys like to accuse people of all kinds of stuff.

Dear player, thank you for your response. Could you please forward the pdf file containing the game history to my email?

Thank you in advance.

I've been trying,but it's not letting me upload it

I give up.The pdf will not post.Thid message stuff is looking for a photo and won't let me send it.Internet is a joke to do anything

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear cobra562,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila