DelOro Casino - 本人確認の問題により、プレイヤーの出金が遅延しています。

I deposited 15 dollers and won 600 but went down to 500 waiting for the verification to be done. I withdrew on the 27th of May the same day I registered. They told me I’m almost done verification at about the 40 hour mark as it states on their site that verification will be done in 48 hours. It’s been twice that time now and when I asked them when will verification be completed they said the more I play the faster verification will be. Now I played over 100 online casinos In my lifetime over a decade and I never heard such rule

I have attached the chat here. Obviously they want me to lose the money before I am verified. I have much more of what they said but let’s just leave it at this and I want to know is this legit? Is that how they should operate

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear loverssurigso,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account. It is also common for casinos to request additional documents even after an account has been verified previously.

To help us investigate and expedite the process, could you please provide the following details:

• Which documents have you already submitted?
• Has the casino indicated any issues with approving any specific documents?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina

They wanted my ID and selfie which I gave them this on May 27th, they came back on 28th telling me the selfie has to have my id in it, on sent they immediately, the site says 48 hour verification, it’s now June 1st and still pending. Supports told me I have to play more for faster. Verification.