Dendy Casino - プレイヤーはお金を受け取っていません。

I did not get my money

Dear mzikayisentshebe0556,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dendy Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify whether you requested a withdrawal of your winnings?
• Have you made a deposit to the casino?
• The casino didn't credit winnings from a game round to your player's balance?
• Have you contacted casino support regarding the issue? What response have you received?
• Could you please share any evidence to support your complaint?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear mzikayisentshebe0556,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru