Doctor Spins Casino - 閉鎖リクエストにもかかわらず、プレイヤーのアカウントは開いたままです。

Good morning. I have been writing for months to both DOCTOR SPIN CASINO support and their support email (provided by them), asking for my account to be closed.

I never received a response and despite the problem, my account is still open.

Buongiorno.Ho scritto per mesi sia all'assistenza di DOCTOR SPIN CASINÒ che alla loro mail di assistenza (data da loro),per la chiusura del mio account.

Non ho mai ricevuto risposta e nonostante il problema,il mio account e' ancora aperto.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask a few questions to clarify your situation.

Could you please specify whether you managed to get in touch with someone from the casino through live chat, email, or any other communication channel?

When was the last time you received a message from a representative of Doctor Spins Casino?

Have you completed the full KYC verification process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear Veros,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I tried contacting them several times via live chat. I was always told to send an email to the address they gave me, asking to close the account... but I never received a response.

As for my account, it is verified.

Ho provato a contattarli diverse volte tramite chat dal vivo.Mi è stato sempre risposto di mandare una mail ,all'indirizzo datomi da loro,chiedendo la chiusura del conto..ma non ho mai ricevuto risposta.

Per quanto riguarda il mio account ,e' verificato.

Dear Player,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, it seems to be a common practice of Doctor Spins Casino to ignore us completely in our attempts to mediate any kind of issue.

Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Doctor Spins Casino. I wish I could be of more help. The casino can reopen this complaint anytime.